ONE MCH is a collection of strategic commitments born from the current Strategic Plan. According to MCH President and CEO Trey Oakley, ONE MCH is a way to bring staff together by developing a culture necessary to achieve the important outcomes contained in the strategic plan.
“For me, ONE MCH shows that we value diversity, the need for different opinions and a variety of expertise,” Oakley said. “No matter your job description or experience level, these commitments are made across our ministry. These are things that bring us all together. It is our approach to carrying out our vision and mission – our commitment to each other, those we serve and our supporters.”
The four commitments of ONE MCH are: Five-Star Service, Authentic Accountability, Focused and Flexible Ministries, and Culture of Learning.
Five-Star Service refers to the commitment MCH makes to serve at the highest level by giving people personal attention.
We commit to serving others at the highest level. We provide personal attention and expertise from the point of contact until the need is met – regardless of job title and role. We commit to going above and beyond to meet a family’s needs. We serve others in ways that reflect how Christ models service for us.
“When a person contacts us, they may be in crisis and it should not be up to them to figure out how to navigate our system,” Oakley said. “We need to make sure we walk them through the process, handing them off from person to person until they arrive at their ultimate destination to make sure their needs are being met. Even if MCH is not the place that can help, we want to connect the family to those who can best meet their needs.”
The second commitment, Authentic Accountability, continues an important trend of transparency at MCH by measuring outcomes, setting goals and documenting successes for daily operations.
We commit to measuring outcomes to hold ourselves accountable for identifying areas of improvement while celebrating our strengths. The MCH Core Values and Life Skills are guiding principles for our interactions with supporters, colleagues and those we serve. As a learning organization, we are committed to continuous quality improvement to achieve strategic and intentional growth.
“If we are always hitting our goals, then our goals of service and ministry are not big enough,” Oakley said. “We are serving in areas where our work can be difficult, and we do not always get to see the fruit of our work. Our ultimate goal is to make ourselves better for our children, youth and families. This type of goal is often hard to measure in a graph or annual report.”
Oakley believes this commitment to always improve can help ensure that MCH strives to build on current strengths and learn from unforeseen or new opportunities.
The next commitment, Focused and Flexible Ministries, describes efforts to be open to adjusting programs and services as needed, while making sure MCH stays true to its vision and mission.
FOCUSED AND FLEXIBLE MINISTRIES
We commit to achieving our strategic plan, guided by best practices, to ensure we remain focused on our vision and mission. While we are committed to planned change, we are blessed with expertise and resources that enable us to respond quickly to unanticipated challenges and new opportunities in communities throughout Texas and New Mexico.
“We do not chase every opportunity that comes our way,” Oakley said. “However, we developed a strategic plan that allows us to be flexible to the changing needs of society and children and families from diverse communities in Texas and New Mexico. We are proud of our legacy in ministry which spans more than 130 years, but we also understand the importance of being able to adjust and adapt quickly to meet emergency needs or rapidly changing trends in our communities, schools and churches.”
Finally, MCH is committed to creating a Culture of Learning to remain relevant by continually striving to improve and collaborate with likeminded agencies to meet unique needs and challenges families are facing.
CULTURE OF LEARNING
We commit to being relevant as we continually learn and collaborate to meet unique needs and challenges of families and communities in Texas and New Mexico. We seek diverse insights and opportunities to grow in our mission. There is no chain of command on ideas at MCH in order to create a free flow of learning.
“For many years MCH has taken pride in being a leader in the childcare field,” Oakley said. “While this is still in place, we also recognize how much more there is to learn from other agencies, community partners and new upstart ministries. This mentality drives our ministry to always learn so we remain introspective, continually evaluate ourselves, find ways to get better, and never become satisfied with where we are.”