Key Performance Indicators (KPI)
2020-2021 Update
Priority 1: Continuum of Care
GOAL 2: Increase effectiveness and efficiency of service delivery through all programs.
KPI: Increasing effectiveness of service delivery.
Target: 4 Service Delivery Assessments
Definition: Service delivery assessments are defined as a comprehensive review of policies, procedures, or practices that guide the development, deployment, and enhancement of services. Each assessment includes findings, methods of determining effectiveness and efficiency of service delivery, and a proposed implementation plan to increase effectiveness and efficiency of service delivery. Each assessment is provided to the Vice President for Programs to determine next steps and counted towards the KPI target. Additional KPI may be developed to measure implementation progress.
Vice President: Traci Wagner
GOAL 1: Develop a future program master plan to meet the demand for services and evolving needs of those in our care.
KPI: Meeting the demand for services.
Target: 4 Service Needs Assessments
Definition: Service needs assessments are defined as a comprehensive review of client and/or community needs that guide the development, deployment, and enhancement of services. Each assessment includes priority needs, current service delivery as related to priority needs, and a proposed implementation plan to meet the demand for services moving forward. Each assessment is provided to the Vice President for Programs to determine next steps and counted towards the KPI target. Additional KPI may be developed to measure implementation progress.
Vice President: Traci Wagner
Priority 2: Organizational Culture & Communication
GOAL 3: Increase accountability, reporting structures and performance measures throughout the organization.
KPI: Increasing accountability.
Target: 8 Accountability Processes
Definition: Accountability processes are formal and consistent processes that enhance organizational effectiveness and efficiency. Each new accountability process created or current process evaluated, including recommendations, is provided to the applicable Vice President and counted towards the KPI target.
Vice Presidents: Lyle Mason, Julie Mitchell, Bryan Mize, and Traci Wagner
GOAL 2: Develop professional learning opportunities for employees, the organization and external partners.
KPI: Developing learning opportunities.
Target: 8Learning Opportunities
Definition: Learning opportunities are significant internal or external initiatives that increase knowledge and resource sharing. Each learning opportunity launched by the Executive Leadership Team is counted towards the KPI target.
Vice Presidents: Lyle Mason, Julie Mitchell, Bryan Mize, and Traci Wagner
GOAL 1: Create a culture rooted in unified purpose, employee empowerment and agency-wide teamwork.
KPI: Creating a ONE MCH culture
Target: 70%
Definition: ONE MCH culture unifies staff in purpose, empowers employees and provides opportunities for agency-wide teamwork. Staff are asked survey questions and results are used to monitor staff perception of MCH’s commitment to ONE MCH. The totals from the survey are used to calculate the KPI percentage.
Vice President: Bryan Mize
Priority 3: Funding, Stewardship & Collaboration
GOAL 3: Increase investment of resources in collaborations with like-minded, transformative organizations.
KPI: Increasing collaborations
Target: 10%
Definition: The current list of collaborations is the baseline and any change in the number of collaborations is used to calculate the KPI percentage.
Vice President: Traci Wagner
GOAL 2: Ensure highest and best use of current resources while increasing future capacity.
KPI: Ensuring effective stewardship of utilization
Target: 10%
Definition: Effective stewardship of utilization incorporates budgeted census, actual census and actual expenses and are used to calculate the KPI percentage.
Vice President: Julie Mitchell
KPI: Ensuring effective stewardship of expenses
Target: 10%
Definition: Effective stewardship of expenses incorporates actual and budgeted census, expenses, and income and are used to calculate the KPI percentage.
Vice President: Julie Mitchell
KPI: Ensuring effective stewardship of administration
Target: 15%
Definition: Effective stewardship of administration incorporates program and administrative expenses and are used to calculate the KPI percentage.
Vice President: Julie Mitchell
GOAL 1: Increase funding from a variety of sources.
KPI: Increasing funding from new sources.
Target: 10%
Definition: The current funding is the baseline and any change in funding from new sources is used to calculate the KPI percentage.
Vice Presidents: Lyle Mason and Julie Mitchell